Policy

Returns and refunds

Oyste prints are made to order, so we do not accept returns or exchanges for change of mind. If a print arrives damaged, faulty or not what you ordered, we replace it or refund you in full.

Change of mind

Every Oyste print is made to order from artwork you create or supply, so we cannot resell it. For that reason we do not accept returns or exchanges for change of mind, and all sales of custom prints are final. This reflects the exemption for personalised and made-to-order goods under EU and UK consumer law, and does not affect your rights below.

If something is wrong with your order

We will put it right. Email yadebox@gmail.com within 30 days of delivery and we will replace the item or refund you in full, whichever you prefer, if:

• the print or frame arrives damaged;
• it is defective in materials or workmanship;
• it is the wrong size, orientation or artwork;
• it does not match what you ordered in any other material way.

Please include your order number and a photograph of the problem. We do not usually need the item returned, and we will tell you if we do — at our cost.

Artwork resolution

Before you order, the studio shows you your artwork in the frame and warns you if the image is too low-resolution for the size you have chosen. We cannot refund a print that is soft because the artwork was below the recommended resolution and you chose to proceed.

Your statutory rights

Nothing here limits your statutory rights.

To make a claim, email yadebox@gmail.com with your order number and a photo, or reply to your order confirmation.